FAQ
01
How do I place an order?
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Step 1: Find the items you would like to purchase and add them to your cart.
Step 2: Enter your name, address, telephone, etc.
Step 3: Select a delivery method.
Step 4: Choose your payment method.
Step 5: Check your email.
02
Payment & Shipping
Once you have confirm the order, you will be directed to your bank account/desired payment method.
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Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Local delivery
Free local delivery is available for orders over RM120 within Peninsular Malaysia (RM250 for SS). For orders under RM120, we charge RM8 for local delivery. Weight based shipping is applicable for SS.
International Shipping
We offer international shipping to the following countries: Singapore and Brunei
For other countries, please kindly contact our Customer Service at 04-3101325
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sunpetals is not responsible for these charges if they are applied and are your responsibility as the customer.
03
Secure Ordering
& Payment Options
Sunpetals offers various kind of Payment Methods as shown below:-
1. Online Banking (Via SenangPay & Billplz)
2. Credit Card (Via SenangPay & Billplz/Paypal)
3. Touch n Go eWallet
4. Hoolah (0% Installment 3x)
5. Boost eWallet
04